Answers to some
Frequently Asked Questions

My query isn't answered here

How can I return a product to Royal Crown Derby?

We hope that any item made at Royal Crown Derby will be enjoyed for many years to come, however, we understand that sometimes this may not be the case and your may wish to return your items upon receiving them. Should any product arrive damaged or incorrect, please review the returns form included with your order and choose the required option. If you have any questions please feel free to contact a member of our Customer Service team on +44 (0)1332 712800 (9am to 5pm GMT, Monday to Friday). Should you wish to return any items of your order, you are entitled to a full refund as long as: You return the item's within 14 business days of receiving your goods. You return the item's unused and within their original packaging. Returns and refunds, including the cost of postage*, will be processed within 14 business days of receiving the returned goods. Unfortunately, once an order has been dispatched, we cannot cancel that order. Therefore, we ask that upon receipt of your parcel you return it to us within its original packaging and your shipping note. This policy does not affect your statutory legal rights under the Distance Selling Regulations or other legislation. *Please ensure that you obtain a proof of posting certificate from the post office for your returned goods. We regret that we cannot be held responsible for loss of returned goods without proof of posting.