Answers to some
Frequently Asked Questions

My query isn't answered here

Can Royal Crown Derby provide a valuation.

No - we are unable to assist you with a valuation for discontinued items as we are not sufficiently involved with the secondary market to provide accurate information and would not wish to influence secondary market prices. We recommend that anyone wishing to obtain a valuation on discontinued pieces should contact a specialist dealer or one of the leading auction houses. However on the 1st Wednesday of every month Bamfords Auctioneers have a free valuation session based at the Royal Crown Derby Visitor Centre, where you can bring any item (doesn’t have to be Royal Crown Derby) for a free valuation by one of the specialist, which sometimes can be James Lewis of Flog It and Bargain Hunt fame. For further details of Bamfords contact 01332 210000 sales@bamfords-auctions.com www.bamfords-auctions.co.uk

How can I distinguish between a 'best quality' item and a 'seconds quality' item?

Seconds items are sold in our Visitor Centre Retail Shop only, and are the result of minor imperfections created during the manufacturing process but are always fit for purpose. We like to refer to these pieces as 'Slightly Imperfect' Imperfections may show in the decoration where some variation is a natural part of the hand decorating process. Slightly imperfects can be identified by a marked backstamp (polished away or scratched) and will have a silver stopper. Best quality items will always have a gold stopper and a full backstamp. Any item your purchase from Royal Crown Derby online will always be best quality.

How should I care for my item?

Please visit our care guide here: www.royalcrownderby.co.uk/care-guide

What does the Processing order status mean?

Processing is the normal status of an order before it ships. This means that your order has been placed and your payment successfully authorised (although your money is still in your account). Your order may stay at this stage for some time especially if one or more of your items had to be made for you. Once we capture the payment from either PayPal or SagePay your order status should change to Complete. If your money has left your account and your order is still processing for more than a few hours please contact us so we can investigate.