Frequent Questions

    Why is the date on the bottom of my Royal Crown Derby paperweight different to the year of introduction?

    The date which we incorporate in our backstamps is the date of copyright registration and does not necessarily relate to the year in which an item is introduced. It is not unusual for a figure to be copyright registered the year before it is launched.

    What is a Slightly Imperfect piece?

    Slightly Imperfect Items are the result minor imperfections created during the manufacturing process and will differ in the reason for their selection as such but will always be fit for purpose. Imperfections may show in the decoration where some variation is a natural part of the hand decorating process. Slightly Imperfects can be identified by a marked backstamp (polished away or scratched) Seconds paperweights will have a silver stopper. Best quality will have a gold stopper.

    Slightly Imperfect items are not supplied in a gift box. However boxes can be bought seperately if required.

    Paperweight and giftware best items are supplied in a gift box, tableware is not.

    Can Royal Crown Derby provide a valuation.

    No - we are unable to assist you with a valuation for discontinued items as we are not sufficiently involved with the secondary market to provide accurate information and would not wish to influence secondary market prices. We recommend that anyone wishing to obtain a valuation on discontinued pieces should contact a specialist dealer or one of the leading auction houses.

    However on the 1st Wednesday of every month Bamfords Auctioneers have a free valuation session based at the Royal Crown Derby Visitor Centre, where you can bring any item (doesn’t have to be Royal Crown Derby) for a free valuation by one of the specialist, which sometimes can be James Lewis of Flog It and Bargain Hunt fame.

    For further details of Bamfords contact 01332 210000
    sales@bamfords-auctions.com
    www.bamfords-auctions.co.uk

    Can Royal Crown Derby repair a damaged piece of china?

    Royal Crown Derby does not offer a restoration service for collectors. We would recommend that you contact a ceramic restorer to advise you on the repair.

    www.icon.org.uk is a useful website.

    I have broken my Candlestick foot, Can I get it fixed?

    Yes, Replacement parts can be bought for candlesticks, dolphin centrepieces, soup tureens, comports, Teapot lids etc. The goods must be returned to the factory in order that the replacement part can be fitted. There may be a charge for fitting and postage charges.

    We will not send out replacement parts for the customers to fit themselves. Please contact the factory shop and they will be able to provide you with a cost for the replacement part.

    Historical Enquiries

    Information regarding historical information on Royal Crown Derby pieces can be directed to our Museum Curator Jacqueline Smith on 01332 712886 or email jsmith@royalcrownderby.co.uk

    We endeavour to supply information regarding information on Royal Crown Derby pieces on this website.

    Why is the date on the bottom of my Royal Crown Derby paperweight different to the year of introduction?

    The date which we incorporate in our backstamps is the date of copyright registration and does not necessarily relate to the year in which an item is introduced. It is not unusual for a figure to be copyright registered the year before it is launched.

    Can Royal Crown Derby supply discontinued product?

    No - we do not keep stocks of discontinued collectables or tableware. A china matching organisation may be able to help with discontinued tableware. Please see companies below. China search companies will search for tableware patterns which have now been discontinued. They will look for all manufacturers.

    Finders
    Kath Landon
    Telephone / Fax: 01538 756115
    (Must be located around the Staffs/Derbyshire border according to the area code).

    Chinasearch
    Telephone: 01926 512402
    Fax: 01926 859311
    email: info@chinasearch.uk.com
    www.chinasearch.uk.com

    Chinamatch
    Telephone / Fax: 01905 391520
    email: chinamatch_uk@compuserve.com
    www.chinamatch.uk.com

    Tableware?
    4 Queens Parade Close, Friern Barnett, London. N11 3FY
    Tel: 0208 361 6111
    Fax: 0208 361 4143

    Do we replace stoppers?

    No. Our pieces are checked before they leave the factory and should be checked as soon as they arrive with you. Gold stoppers define the paperweight as best quality.

    Care of China Instructions

    Usage China must not be subject to extreme changes in temperature or exposed to a naked flame. Plates and serving dishes can be warmed before use in an oven or hostess trolley at a temperature of no more than 100 degrees centigrade. Tableware with a gold or platinum trim must not be used in a microwave. Fine bone china should not be used for cooking purposes. Fine china is suitable for use both in the freezer and oven.

    Washing China can be washed in a dishwasher - at a maximum temperature of 65 degrees centigrade. When washing by hand, avoid the use of scouring pads and abrasive washing detergents. Most stains or hardened-on particles can be removed by soaking the item in warm water before washing. Really stubborn stains can be removed by soaking in a mild bleach solution for up to one hour.

    Storage When storing plates, try not to slide them over one another, as this may cause scratches in the glaze. The surface used on tableware is hard, however the front of one plate can be scratched by the back of another, so care should be taken when stacking.

    We recommend that a paper napkin be placed between each plate. Cups should be stored or hung from a cup hook, not stacked, as this weakens the handles. In hard water areas, deposits may form on your tableware in time if the water is allowed to dry on the ware. These soluble deposits can easily be removed with a dilute acid such as vinegar.

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