UK Delivery

Delivery Charges: Delivery is free to UK Mainland addresses via UPS or Royal Mail. Items will require a signature.

Unless otherwise agreed, we will deliver the goods to the cardholders address provided to us by you at the time of order. If it is more convenient for you to have goods delivered to a workplace or any other suitable location, please give us this information when you will complete order delivery details. Delivery date: Subject to condition 10.4 in our Terms and Conditions we will use reasonable endeavours to deliver the goods within 7-10 working days of your payment, unless otherwise stated.

In any event, if we cannot fulfil your order within 14 days of your payment we will notify you of this situation and you will be entitled to a full refund should you wish to cancel your order. In certain circumstances we ask that you allow up to 28 days for delivery. We will advise you of any issues regarding your delivery as soon as is practical.

International Delivery

International Delivery All orders for international delivery will are subject to a delivery charge which is calculated at the time of ordering. Delivery is usually via UPS, although we do reserve the right to use other carriers. At the time of shipment a tracking number is emailed to the customer, which can then be inputted into delivery carriers tracking website.

NB: P O Boxes will not be accepted as delivery addresses as all deliveries must be signed for.

Delivery date: For international orders, transit time will vary accordingly to destination; generally delivery should be made within 7-10 days of despatch, although customers should allow up to 14 working days for goods to arrive after despatch from Royal Crown Derby. Royal Crown Derby ask international customers to note that we cannot be held responsible for delays in transit caused by customs and import procedures.

If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You or the specified recipient will be responsible for payment of any such import duties and taxes. Please note that we do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach by you of any such laws.

Any delivery dates given by us are estimates only. Time of delivery is not of the essence of the contract.

Subject to the other provisions of these conditions, we will not be liable to you for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods (even if caused by our negligence), nor will any delay entitle you to terminate or rescind the contract unless such delay exceeds 90 days.

If for any reason you fail to accept delivery of any of the goods when they are ready for delivery, or we are unable to deliver the goods on time because you have not provided appropriate instructions, documents, licences or authorisations then: risk in the goods will pass to you (including for loss or damage caused by our negligence); the goods will be deemed to have been delivered; and we may store the goods until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

We may deliver the goods to you by separate installments. Each installment is a separate contract and no cancellation or termination of any one contract relating to an installment shall entitle you to cancel any other contract or installment.

It is your responsibility to check the goods for any damage and that they are what you ordered upon receipt and you must inform us of such damage within 14 days of delivery. If you fail to inform us of any such damage, you are deemed to have accepted the goods.